claw machine configuration checklist
What to Check Before Approving a Claw Machine Configuration
Use this claw machine configuration checklist to record the quoted build, event operating requirements, delivery arrangements and acceptance evidence before approving an order.
Create one configuration record for the order
Before approving an order, bring the agreed details into one dated configuration record. Include the model reference, selected options and any custom changes. Ask the supplier to confirm that this record describes the equipment to be supplied.
Marketing images can help identify a style, but they may show optional features or a different variant. Resolve differences between images, quotations and specification sheets before using any of them as the acceptance reference.
- Record the model identifier, order quantity, configuration version and approval date.
- Distinguish standard items, selected options and items supplied by the buyer.
- Attach approved graphics and identify the exact language and wording to appear on the cabinet.
- Require written agreement for substitutions or changes after approval.
Check the cabinet against the delivery route
Measure the proposed installation area and the route from the delivery point to that area. Ask how the machine will be packed and whether any parts can be removed using an approved procedure. Do not assume that equipment which fits the floor plan will pass through every access point.
Plan service access as part of the layout. The operator should know which panels need to open, how prizes are loaded and what space the supplier asks you to keep available for inspection and maintenance.
- Compare packed and assembled dimensions with doors, corridors, lifts and other route constraints.
- Ask the venue or an appropriate specialist to check floor, lift and handling restrictions where relevant.
- Confirm the unloading and movement plan, including who supplies suitable handling equipment.
- Review access to locks, loading doors, payment modules and service panels in the final layout.
Swipe across to compare all columns.
| Model | Cabinet size | Machine weight | Cabinet construction |
|---|---|---|---|
| Compact Single Claw Machine | Cabinet size (supplier-listed): 50 × 61 × 150 cm (L × W × H as labeled on the source sheet) | Machine weight (supplier-listed): 50 kg; packed weight not provided | Cabinet construction (supplier-listed): All-metal cabinet |
| Pink Full-Height Claw Machine | Cabinet size (supplier-listed): 49 × 77 × 203 cm (L × W × H as labeled on the source sheet) | Machine weight (supplier-listed): 100 kg; packed weight not provided | Cabinet construction (supplier-listed): Iron cabinet |
Quoted supplier specifications for reference models; exact shipping crate dimensions, packed weight and delivery clearance must be confirmed for the ordered build.
Verify the electrical and payment configuration
Ask the supplier to specify the electrical requirements of the selected configuration, and have a qualified person compare them with the intended site. Resolve questions about the connection and installation before shipment; this article is not a substitute for the equipment manual or electrical advice.
For payments, name the exact method you expect to use and clarify what the quoted machine includes. A payment-ready description should be followed by a specific explanation of the hardware, setup responsibilities, accounts and services needed to accept payments at your venue.
- Request the rated supply information and the connection details for the actual unit configuration.
- Confirm coin, token, note or electronic payment options individually, including intended currency where relevant.
- Ask who is responsible for payment-provider onboarding, connectivity, configuration and ongoing service charges.
- Agree a functional payment test and how failed or interrupted transactions will be handled.
Review prize handling and operator controls
Provide representative prize information before requesting a demonstration. Ask the supplier to show the proposed setup using the intended prize or a clearly described equivalent, and record the configuration used in the test.
An observed demonstration is evidence of that demonstration under its recorded conditions. It is not a promise of future player outcomes, revenue or return on investment. Operators should review the applicable local and venue requirements before deciding how the machine will be used.
- Identify the intended prize dimensions, weight, shape and packaging.
- Ask for loading guidance and the documented controls available to the operator.
- Review the play sequence, control labels, sound options and customer instructions.
- Request training or clear instructions for routine adjustments and record who may change settings.
Match the controller capabilities to the destination operating review
Before accepting an event or retail configuration, ask the supplier to describe the installed controller and every available operating mode that can affect how a prize is won. Record which capabilities are present, absent or still unknown, rather than classifying the cabinet from its appearance or from one demonstrated setting. The Compact Single Claw Machine and Pink Full-Height Claw Machine do not have a verified operating classification in the current product evidence.
For a Great Britain proposal, the Gambling Commission crane guide explains that a machine capable of gaming use may fall within its gaming-machine classification even when it is currently operated differently. The guide also distinguishes limited-prize arrangements and other operating types. Use the exact supplied capabilities and commercial play/prize proposal to obtain the responsible local review; do not treat skill, free-play, prize-every-time or event-hire wording as a universal exemption.
Keep the reviewer response tied to the quoted controller/software and intended venue. Ask who may change outcome-affecting modes and how an approved setting is recorded and restored. A supplier demonstration confirms only the observed configuration, and a label or a certificate for another machine does not establish the permissions needed for this operation.
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| Decision to resolve | Buyer input / supplier response | Evidence and scope to record | Status, reviewer and next action |
|---|---|---|---|
| Quoted capability | [Fill: controller/software identity; installed and selectable play/outcome modes; absent or unknown items] | [Fill: supplier explanation, matching manual/menu references and demonstration scope] | [Fill: status; reason if unknown/unavailable/N-A; reviewer; decision date; next action] |
| Planned offer and location | [Fill: destination and venue; operator role; proposed payment/play method and non-cash prize arrangement] | [Fill: specific operating proposal and qualified destination-review response] | [Fill: status; reason if unknown/unavailable/N-A; reviewer; decision date; next action] |
| Permission and unresolved condition | [Fill: applicable classification/permission or reason for no applicable permission, as determined by the responsible reviewer] | [Fill: reviewer/authority reference, scope and date; material issue still open] | [Fill: status; reason if unknown/unavailable/N-A; reviewer; decision date; next action] |
| Change control | [Fill: who may alter modes; baseline record; changes requiring renewed review] | [Fill: agreed access/setting record and re-review responsibility] | [Fill: status; reason if unknown/unavailable/N-A; reviewer; decision date; next action] |
Blank buyer record, not completed approval. Header: [Fill: selected model; quotation/build and software revision where relevant; destination; supplier response date; named reviewer]. Each answer may be Unknown, Not available or Not applicable with a written reason. In the last column enter Open / Hold / Resolved / Unknown / Not applicable, reviewer, dated decision and next action. Resolve only gaps material to the agreed purchase; do not require delivered-unit evidence before supply. Record the actual delivered-build match later. A completed row is not a legal approval or certification.
Record event requirements as requests until confirmed
Event-rental and promotional uses can call for a different operating arrangement from an arcade installation. A public rental example describes operator-added credits, a defined reward mode, protective transport packaging and client artwork. Those examples help identify questions to ask; they do not confirm that either reference model includes or supports the same options.
Complete the worksheet with the supplier for the exact offered build. In the confirmation column, record confirmed, not supported, or awaiting confirmation, together with the configuration reference and date. Keep any unresolved item that affects the intended use visible before approving the order.
- Identify the selected model, configuration revision, destination and intended event use on the worksheet.
- Ask for a specific answer to each requested option instead of treating a general customizable description as confirmation.
- Keep the supplier response and the demonstration or document reference together; record who reviewed them.
Swipe across to compare all columns.
| Requirement | Buyer request to record | Supplier confirmation | Acceptance evidence |
|---|---|---|---|
| How a play starts | Specify paid play, operator-added credits, or coin-free operation, and who may start a play. | Record which requested mode the exact build supports, any required option and setup responsibility. | Request a demonstration of the agreed start method and how the operator enables or stops it. |
| Reward behavior | Describe the intended event experience and any requested reward or play mode. | Ask whether the requested behavior is available and permitted for the planned use; leave it unconfirmed until answered. | Keep the demonstrated settings and test conditions. A demonstration does not guarantee later player outcomes. |
| Representative prizes | Provide the intended prize size, weight, shape, packaging and representative samples. | Record the supplier-approved sample and proposed configuration, including any stated limits. | Request a recorded grasp, lift and delivery test using the sample or a clearly described equivalent. |
| Repeated transport and setup | Describe the planned moves, venue access, storage and installation route. | Confirm packed dimensions and weight, suitable packing and handling arrangements, and any approved preparation steps. | Agree a receiving and setup check after transport; keep photos of packing and any observed condition changes. |
| Brand artwork | Provide the artwork, language and placement requirements for the selected cabinet. | Confirm available print areas, the dimensioned template and the approved proof. | Compare finished graphics with the approved proof and check that actual controls and access areas remain usable. |
| Order acceptance and handover | Identify the checks, documents, accessories and support information required for the order. | Record the agreed scope, responsibilities and any unresolved exceptions in the written configuration. | Keep dated photos, test records and the approved checklist before shipment and when receiving the equipment. |
This is a buyer-request worksheet, not a specification or a promise of available options. Do not mark an unanswered item as confirmed. Resolve material differences through the written quotation and configuration record.
Turn the approved configuration into acceptance checks
Convert the configuration record into a checklist that can be used before shipment and after arrival. Each check should identify what is being inspected, the agreed reference and the evidence to keep.
Leave unresolved items visible. Marking an unknown specification as confirmed simply to complete a checklist makes later disagreement more likely. Ask for clarification and revise the approval record when the answer is available.
- Match unit identifiers, selected options, cabinet graphics and included accessories to the order.
- Define the functions to demonstrate and who will review the resulting photos, video or inspection report.
- Specify which manuals, configuration records and support details must accompany the equipment.
- Document the process for reporting discrepancies and agreeing corrective action.
CHECK THE REFERENCES
Sources
- Compact single claw reference model
Current product reference for identifying the selected model. The quoted configuration still requires confirmation.
- Full-height single claw reference model
Current product reference for identifying the selected model. The quoted configuration still requires confirmation.
- Non-complex cat D gaming machines (crane grabs)
Great Britain guidance explaining crane grab machine classifications, gaming-machine capabilities and limited-prize arrangements.
- Public event-rental operating example
A public example used to identify questions about credits, reward mode, transport protection and artwork. It does not establish features of our reference models.
PUT THE GUIDE TO WORK
Discuss your configuration requirements
Send your selected model, destination, intended use, prize details and requested operating mode. Include any access or transport constraints so we can identify what needs confirmation in the quotation.
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