DELIVERY & AFTER-SALES
Arcade machine delivery & after-sales support.
Preparing an order? Review the inspection, packing and handover details. Need help with a machine? Send the model, order reference and a photo or video link so the request starts with the right information.
FROM DISPATCH TO DAILY OPERATION
Get the right information at the right stage.
Inspection, shipping and support requirements belong in the order — so everyone knows what happens next.
BEFORE DISPATCHCheck the machine against the order.
Agree the inspection scope before shipment and connect the evidence to the selected model and configuration.
Function demonstration
Payment, controls, lighting and agreed custom functions.
Order check
Quantity, cabinet finish, accessories and model identification.
Packing record
Packed dimensions, weights, package count and markings.
SHIPPING & RECEIVINGKnow who handles every step.
Confirm the named destination and delivery term. Allocate transport, insurance, import clearance, duties and unloading in the quotation.
Before arrival
Prepare doorway, lift and unloading access.
At delivery
Photograph package condition and document visible damage.
Before operation
Follow the supplied instructions and use a qualified local technician where required.
PARTS & TROUBLESHOOTINGGive the support team something specific to diagnose.
Send the order reference, model plate, symptoms and a short video. Avoid opening energized equipment or attempting electrical repairs without qualified help.
Identify the machine
Model, serial number if available and order reference.
Describe the issue
What happened, error message and when it started.
Confirm the remedy
Review parts availability, warranty coverage, labor and shipping responsibilities for the order.