AFTER-SALES · PARTS · HANDOVER

Get help with your machine.

An order reference, a clear symptom and the right photos make a better starting point. Send the details once so we can coordinate the next question with the relevant equipment partner.

Start my support request

Your sourcing contact connects the request to the selected machine and manufacturing partner, helping keep model details and follow-up in one conversation.

Find the right information to send

MATCH THE REQUEST TO THE ISSUE

Tell us what needs attention.

Choose the information below that fits your situation. It helps distinguish a shipping issue, an operating question and a parts request.

01

RECEIVING

A delivery needs checking.

Connect the package condition and delivered contents to the order before equipment enters daily use.

Send the evidence: Order reference, package labels, photos of visible damage and the packing list or missing-item details.
Keep the record: Record what was received and retain packaging where practical while the issue is reviewed.
Clarify the next step: Transport, insurance and local handling responsibilities follow the agreed delivery terms.

Open a support request

02

OPERATION

Something is not working as expected.

Describe the exact stage of play, vending or printing where the issue appears. Avoid changing several settings before recording the original symptom.

Show the sequence: A short video of normal controls, displayed messages and the point where the expected workflow stops.
Add context: Model, installed options, consumables or prizes in use, and any recent change before the issue began.
Work within instructions: Use the supplied manual and qualified local assistance where required. Remote review does not replace onsite electrical repair.

Open a support request

03

SPARES & DOCUMENTS

You need a part or a manual.

Match the requested item to the actual machine version. Similar-looking components are not automatically interchangeable.

Identify the item: Model plate, part code if present and clear photographs. Include the quantity needed.
Identify the destination: Country, delivery address or port details and whether the request relates to an existing order.
Confirm the scope: Check availability, compatibility, price and shipping. Warranty coverage and local labor are reviewed against your order.

Open a support request

Still planning your order?

Agree inspection evidence, available manuals, starter spares and support responsibilities before dispatch.

Use the buying checklist