claw machine purchase inquiry checklist
How to Prepare a Useful Claw Machine Purchase Inquiry
Prepare a project brief that helps suppliers quote the same scope: location, intended use, machine configuration, delivery responsibilities and acceptance requirements.
Start with the project, not just the model photo
A useful inquiry explains where the machines will operate and what the buyer needs to compare. A photo can communicate the desired appearance, but it does not define the cabinet size, electrical configuration, payment system or service arrangements.
Describe the venue, the intended users and whether you are evaluating a first installation or adding to an existing fleet. Separate confirmed requirements from preferences so that a supplier can explain any proposed alternatives.
- State the destination country and city, venue type and intended indoor or other installation environment.
- List the initial quantity being considered and identify any later expansion as a separate possibility.
- Give the available floor area, access-route constraints and any site rules that the quotation must address.
- Name the person who will approve the configuration and the person who will receive and inspect the equipment.
Define the machine and prize requirements
Ask for a configuration sheet for the exact model and options being quoted. Where a requirement is still undecided, request a clearly identified option instead of allowing it to become an unstated assumption in the price.
If the project depends on a particular prize, share its dimensions, weight and packaging with the supplier. Request a practical compatibility review or a documented sample test; a cabinet photograph alone does not establish that a prize will suit the proposed setup.
- Request assembled and packed dimensions, net and gross weight, and the proposed cabinet finish.
- Ask the supplier to identify the claw or pickup assembly, controls and adjustable settings included in the offer.
- Specify required payment methods, currencies, user-facing language and any integration needs.
- List custom graphics, lighting or other appearance changes separately from the standard configuration.
Make the commercial scope comparable
Two quotations are only meaningfully comparable when their included items and responsibilities are clear. Request an itemized offer and record what is excluded, who arranges transport and which documents the supplier will provide.
Treat quoted prices, availability and production schedules as written terms to confirm with the supplier. Do not build a purchase decision around a general website claim or an estimate that has not been tied to your specific configuration and destination.
- Ask for the quoted currency, quantity basis, included accessories, optional items and quotation validity.
- Request payment milestones and the conditions attached to each milestone.
- Ask which party is responsible for each transport stage, unloading, import handling and site installation.
- Request the proposed shipment window and the dependencies that could change it, including artwork or sample approval.
Check destination and site requirements early
The destination and venue may introduce requirements that cannot be resolved by choosing a model name. Have the relevant local adviser or qualified installer confirm the requirements for your planned operation, then ask the supplier for evidence that matches the exact equipment configuration.
A document should be reviewed for its scope, issuing organization, model identifiers and applicability. This checklist does not establish that any machine is approved for a particular market or venue.
- Ask a qualified person to confirm the site supply and the electrical configuration required for the order.
- Identify any venue, payment, prize-operation or import requirements that need specialist review.
- Request supporting documentation for the exact quoted model rather than accepting an unrelated certificate image.
- Agree who will resolve any missing evidence before the order is finalized.
Agree how the order will be checked and supported
Include your proposed inspection and support questions in the inquiry. This makes it easier to compare suppliers on the work required after delivery, rather than considering only the initial equipment quote.
Keep the approved configuration, quotation, sample evidence and correspondence together. When a requirement changes, request a revised document so that the final order does not depend on conflicting messages.
- Request the proposed pre-shipment inspection record and identify which functions should be demonstrated.
- Ask what manuals, keys, accessories and spare parts are included.
- Confirm warranty scope, exclusions, claim procedure and who pays for parts transport or service work.
- Ask for the support contact, available support language and the information needed to report a fault.
PUT THE GUIDE TO WORK
Prepare your project inquiry
Share your intended location, quantity and configuration questions so the next discussion can focus on a clearly defined scope.
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