Claw & prize machines
How to Prepare a Useful Claw Machine Purchase Inquiry
Prepare a project brief that helps suppliers quote the same scope: location, intended use, machine configuration, delivery responsibilities and acceptance requirements.
Start with the project, not just the model photo
A useful inquiry explains where the machines will operate and what the buyer needs to compare. A photo can communicate the desired appearance, but it does not define the cabinet size, electrical configuration, payment system or service arrangements.
Describe the venue, the intended users and whether you are evaluating a first installation or adding to an existing fleet. Separate confirmed requirements from preferences so that a supplier can explain any proposed alternatives.
- State the destination country and city, venue type and intended indoor or other installation environment.
- List the initial quantity being considered and identify any later expansion as a separate possibility.
- Give the available floor area, access-route constraints and any site rules that the quotation must address.
- Name the person who will approve the configuration and the person who will receive and inspect the equipment.
Swipe across to compare all columns.
| RFQ item | Buyer entry | Supplier response or evidence to request |
|---|---|---|
| Model and quantity | Model URL/name: ___; initial units: ___; optional later units: ___. Repeat for each different build. | Exact supplier model and configuration revision: ___; quoted quantity: ___; substitutions or options listed separately: ___. |
| Destination and venue | Country/city: ___; venue type: ___; indoor location and operating conditions: ___; delivery address or port: ___. | Proposed delivery scope and named place: ___; site assumptions or limits: ___; required destination documents: ___. |
| Space and receiving route | Available floor area: ___; narrowest doorway and lift dimensions: ___; turning restrictions: ___; intended player/refill access: ___. | Assembled and packed L × W × H: ___; player, door-opening and service clearances: ___; route or unloading issue: ___. |
| Mains supply | Site voltage: ___ V; frequency: ___ Hz; plug/outlet: ___; qualified site contact: ___. Mark any unconfirmed item. | Exact build input label and plug: ___; rated load and rating basis: ___; other electrical requirements for the installer to check: ___. |
| Prizes and refill supplies | Prize/sample ID: ___; packaged L × W × H: ___; weight: ___; material/shape: ___; opening fill and refill source: ___. For four stations, identify each station. | Claw size and usable prize area: ___; retrieval opening: ___; supplied prize/accessory package: ___; sample-test evidence and limitations: ___. |
| Payment and play setup | Coins/tokens and currency: ___; requested reader/network: ___; intended price and user language: ___; station-specific requests: ___. | Included acceptor/reader and controller/interface: ___; settings available: ___; complete paid-play test: ___. Confirm per-station behavior where requested. |
| Artwork and appearance | Standard appearance or artwork revision: ___; header/body zones: ___; language and licensed assets: ___; approval owner: ___. | Dimensioned printable zones and access restrictions: ___; proof revision: ___; additional cost and approval dependency: ___. |
| Quote and packing | Required quote currency: ___; target receiving date: ___; buyer-arranged transport stages: ___. | Equipment/options/accessories and exclusions: ___; quote validity and payment milestones: ___; shipment dependencies: ___; package count, dimensions and gross weight: ___. |
| Acceptance evidence | Prize sample to test: ___; payment method: ___; stations/functions to demonstrate: ___; inspection approver: ___. | Record exact model/build and test settings; demonstrate payment → control → claw action → retrieval plus agreed failure handling. Evidence reference: ___; unresolved item and retest: ___. |
| Handover and support | Receiving/operator contact: ___; service contact and language: ___; requested manuals/spares/training: ___. | Included manuals, keys, accessories and parts IDs: ___; warranty scope/exclusions and claim process: ___; support contact and response terms: ___; parts-transport responsibility: ___. |
Copy these fields into your inquiry. Keep unanswered cells marked “to confirm” and separate a requested feature from a supplier-confirmed inclusion. The record defines a quotation request; it does not reserve stock or establish compatibility, approval, delivery timing or price.
Define the machine and prize requirements
Ask for a configuration sheet for the exact model and options being quoted. Where a requirement is still undecided, request a clearly identified option instead of allowing it to become an unstated assumption in the price.
If the project depends on a particular prize, share its dimensions, weight and packaging with the supplier. Request a practical compatibility review or a documented sample test; a cabinet photograph alone does not establish that a prize will suit the proposed setup.
- Request assembled and packed dimensions, net and gross weight, and the proposed cabinet finish.
- Ask the supplier to identify the claw or pickup assembly, controls and adjustable settings included in the offer.
- Specify required payment methods, currencies, user-facing language and any integration needs.
- List custom graphics, lighting or other appearance changes separately from the standard configuration.
Swipe across to compare all columns.
| Model reference | Supplier-stated cabinet size and stations | Reason to shortlist — planning guidance | Open questions for the exact quoted build |
|---|---|---|---|
| Pink Full-Height Claw Machine | 49 × 77 × 203 cm; 1 player station. | Shortlist when a full-height single claw cabinet is being considered. Check the listed 203 cm height against the receiving route. | Confirm claw/prize compatibility, usable prize bed and outlet dimensions, and front/rear refill and service access. |
| Compact Single Claw Machine | 50 × 61 × 150 cm; 1 player station. | Shortlist when a lower single claw cabinet is being considered. Use the listed footprint as a starting point for the site plan. | Confirm actual prize sample fit, usable bed and outlet, player/service clearance, and the included coin or token acceptor. |
| Blue Four-Station Mini Claw Machine | 72 × 55 × 186 cm; 4 player stations. | Shortlist when four claw positions in a two-level cabinet suit the proposed layout and prize plan. | Confirm per-station prize dimensions, access to both levels, payment/controller configuration and which prices or settings can differ by station. |
Dimensions follow L × W × H as labeled on the supplier source sheets and are published reference figures, not independently measured dimensions. They exclude additional player, refill and service clearance. Station count does not establish independent payment, controller behavior or simultaneous operation. None of these references supplies packed dimensions or confirms a compatible prize.
Make the commercial scope comparable
Two quotations are only meaningfully comparable when their included items and responsibilities are clear. Request an itemized offer and record what is excluded, who arranges transport and which documents the supplier will provide.
Treat quoted prices, availability and production schedules as written terms to confirm with the supplier. Do not build a purchase decision around a general website claim or an estimate that has not been tied to your specific configuration and destination.
- Ask for the quoted currency, quantity basis, included accessories, optional items and quotation validity.
- Request payment milestones and the conditions attached to each milestone.
- Ask which party is responsible for each transport stage, unloading, import handling and site installation.
- Request the proposed shipment window and the dependencies that could change it, including artwork or sample approval.
Check destination and site requirements early
The destination and venue may introduce requirements that cannot be resolved by choosing a model name. Have the relevant local adviser or qualified installer confirm the requirements for your planned operation, then ask the supplier for evidence that matches the exact equipment configuration.
A document should be reviewed for its scope, issuing organization, model identifiers and applicability. This checklist does not establish that any machine is approved for a particular market or venue.
- Ask a qualified person to confirm the site supply and the electrical configuration required for the order.
- Identify any venue, payment, prize-operation or import requirements that need specialist review.
- Request supporting documentation for the exact quoted model rather than accepting an unrelated certificate image.
- Agree who will resolve any missing evidence before the order is finalized.
Agree how the order will be checked and supported
Include your proposed inspection and support questions in the inquiry. This makes it easier to compare suppliers on the work required after delivery, rather than considering only the initial equipment quote.
Keep the approved configuration, quotation, sample evidence and correspondence together. When a requirement changes, request a revised document so that the final order does not depend on conflicting messages.
- Request the proposed pre-shipment inspection record and identify which functions should be demonstrated.
- Ask what manuals, keys, accessories and spare parts are included.
- Confirm warranty scope, exclusions, claim procedure and who pays for parts transport or service work.
- Ask for the support contact, available support language and the information needed to report a fault.
CHECK THE REFERENCES
Sources
- Pink Full-Height Claw Machine
Supplier-stated cabinet dimensions and one station; confirm the final build and delivery clearance.
- Compact Single Claw Machine
Supplier-stated cabinet dimensions and one station; confirm the final build, prize fit and service clearance.
- Blue Four-Station Mini Claw Machine
Supplier-stated cabinet dimensions and four stations; confirm the final build and per-station payment/control behavior.
PUT THE GUIDE TO WORK
Prepare your project inquiry
Share the completed RFQ fields, selected model links and prize or site references. Mark unanswered requirements so the proposed configuration and quotation can address them.
Build my equipment brief
